> Mod / Repair send in options
  •  SEND-IN OPTIONS / DROP OFF POINT 


So how do you send your repair / mod  in to us

  • STEP 1  -  Send in or drop-off your Mod / Repair using the options below
  • STEP 2  -  Send us an email with the tracking number , your contact details and the exact description of the MOD / Repair
  • STEP 3 - You will be notified when the console is ready , and you will be sent a payment request . Note that you will only be billed once the Repair / Mod is complete . No payment upfront is necessary 
 
* Kindly note that if you are sending back a faulty item , and once we have verified it is faulty and it is in warranty , we will refund you the cost of shipping at the post office insured parcel rate . Note that this is a 5 day service , and the cost os sending should be no more than R60 . If you send the item back using any other method , we will only refund you the R60 


  • SEND-IN OPTIONS

IF you are not in Durban / Ballito ,  Postnet is the recommended option. You can go to your nearest Posnet and send it to send it to us ( Xmods , Postnet Suite 442 , Shop F12, Junction Shopping Centre(opposite Dischem) , Ballito Drive,Ballito, 4420 ) .Note that any drop-offs at Ballito Lifestyle Postnet must be packaged and clearly labeled

  1. - Drop-Off Points Durban / Ballito
  2. - Postnet
  3. - Postal Services
  4. - Courier Send-In
  5. - Drop off / Collection Point Durban - Saturdays only between 12H00 and 14H00 Only 

 

(1) Drop-Off Point Ballito

You can drop-off a Repair / Mod at Posnet Ballito . The parcel must be in a box and labeled with our Posnet address below . We collect from Postnet Monday and Wednesday

Our Postnet Address is :  Xmods Drop-Off Account  , Postnet Suite 442 , Shop F12, Junction Shopping Centre(opposite Dischem) , Ballito Drive,Ballito, 4420 CLICK FOR MAP / DETAILS

After you have dropped off , please send us notification of the drop-off and include the tracking number -

(2) Postnet

You can go to the Postnet nearest to you and send your repair / mod to :

Xmods , Postnet Suite 442 , Shop F12, Junction Shopping Centre(opposite Dischem) , Ballito Drive,Ballito, 4420

After you have sent the item in Via Postnet  , please send us notification and include the tracking number

(3) Postal services

For faulty items returning to us and for smaller repairs , please send in via Post Office Parcel Services and select registered and insured mail at the counter . Address is below :

Xmods , Tinley Manor Beach, Umhlali , 4390 , Tel : 0325544018

* Kindly note that if you are sending back a faulty / incorrect item , and once we have verified it is faulty and it is in warranty , we will refund you the cost of shipping at the post office insured parcel rate . Note that this is a 5 day service , and the cost os sending should be no more than R60 . If you send the item back using any other method , we will only refund you the R60 

(4) Courier Send-In

Couriers can deliver to our Postnet Address in Ballito . We have an arrangement with them to accept courier deliveries . The delivery must be packaged well and sealed with the following Postnet address : Xmods , Postnet Suite 442 , Shop F12, Junction Shopping Centre(opposite Dischem) , Ballito Drive,Ballito, 4420 .

After you have sent in via courier  , please send us notification of the drop-off 

 

(5) Drop off / Collection Point Durban - Saturdays only 

Pay when you collect from our collection point in Durban North Saturdays between 12H00 and 14H00 Only  

The address is :

XTRASPACE , 99 Chris Hani Rd, Umgeni Park, Durban North, 4051 , Boardroom 

The contact number you can use on Saturdays is : 0732514487 . Please phone before collection to ensure that there are no issues on the day 

Kindly note :

(1) Please bring along the exact payment amount as we do not carry change

(2) Cut off time for same week Saturday collection is 12H00 on a Thursday 

(3) All orders not collected on the day will be cancelled